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Casoo - ignores gambling problems let gambling addicted people play


Found for the Player - Despite our repeated efforts to contract Casoo Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Casoo Casino Review.

Player's Complaint

I am suffering from a long-term gambling addiction. I wrote to this casino plenty of emails to block me but they ignore my gambling problem. I want a refund of my deposits due to my gambling problem.

Read the casino review

6 Responses

User icon
November 26, 2019

Hi grillz520 - welcome to!

Do you have a record of any of the communications where you told the operator about your gambling problems?

You may find our free Responsible Gambling app BetBlocker useful. It will allow you to restrict your internet capable devices from accessing over 6.8k gambling operator websites.



User icon
November 26, 2019

Over 6.8K gambling websites? Wow!! I will defintily use this software. Thanks for that advise

Regarding the communications with this operato, I can send you all communications and of course I have told them about my problem. I have never seen such an operator and the answers I got are sometimes very poor.

Never seen an operator like this one who cleary says in its email that they don't care about my problem.

I will forward you all emails as proof of my details of my Compliant.

Simply zero responsible gaming. Curacao license or not, this is very poor behavior by Casoo.

User icon
November 27, 2019

I have now sent you about 7 E-Mails. As you can see from all the emails, Casoo has absolutly no interest in helping me. They have created a ticket no. regarding my issue but have never react on it and blocked my account.

the funny thing is also this one: If you want to set up limits ( you can only set up limits and not self exclude yourself) you will be directed to a totally different website(advertising site or something like this)....

Never seen such a Casino like this one.

User icon
January 11, 2020

Hello Support Team, do you see any chancees for a solution with the operator in this case?

User icon
January 17, 2020

Hi Grillz520,

We have been discussing a number of complaints with Casoo Casino and unfortunately - as we cannot agree with some of the practices that they have engaged - the operator has decided to disengage with conversation about any complaints posted at this service.

Sorry we could not be of further help!


User icon
January 17, 2020

Many thanks for your efforts anyway! Best regards Grillz520

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Grillz520 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casoo
  • SG International N.V.

November 26, 2019

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