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Cherry Fiesta - Not paying out withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Cherry Fiesta to discuss this issue we have received no response whatsoever from the operator.

Read our Cherry Fiesta Casino Review.

Player's Complaint

This time I made a withdrawal request on 6th June 2020 For £300. The terms state the money will reach your bank in 7-21 days. It has now been 35 days and no one is answering my countless emails and live chat just keep saying it’s because of covid 19 and I’ll just need to wait and the money will be paid at some point or they just say they know nothing about withdrawals.

Have sent emails and contacted live chat on numerous occasions but to no avail.

Read the casino review

2 Responses

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ThePOGG
July 12, 2020

Hi jules8222 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Cherry Fiesta do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
August 7, 2020

Hi jules8222,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jules8222 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cherry Fiesta

July 12, 2020

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