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Dream Vegas - Withdrawal not received

Ruling

Resolved - Dream Vegas Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Dream Vegas Casino Review.

Player's Complaint

I withdrew £2800 on 12/05/22 to my PayPal account, on the 13/05/22 i received the confirmation email from Dream Vegas that my withdrawal was successfully processed. As of today i have not received my withdrawal in my PayPal account. I have been in touch with Dream Vegas on many many occasions to date who started an investigation into this matter. On 07/06/22 i received correspondence from Dream Vegas stating that the investigation is complete and there were no issues and to contact PayPal with details Dream Vegas gave to me. I contacted PayPal right away and gave them all the details i received from Dream Vegas to which PayPal used to run the search. PayPal found that the payment details provided by Dream Vegas were useless as they need the PayPal transaction id which every PayPal transaction has. I contacted Dream Vegas yet again asking the simple question of can they provide the PayPal Transaction id, to which they couldn't. I gave them proof from PayPal regarding this. Dream Vegas then sent more correspondence stating that their hands are tied and they are not going to help.

Read the casino review

5 Responses

User icon
thepogg
June 9, 2022

Hi Raverbaby79 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Raverbaby79
June 9, 2022

Hi There,

Thanks for that. I do have a lot of evidence if you need anything, from the likes of PayPal and correspondence from Dream Vegas even chat transcripts where they are telling me all different stories on where my money is. Lies basically, so if you need anything i have it all

Best

[EDIT]

User icon
thepogg
June 16, 2022

Hi Raverbaby79,

Our understanding is that the funds in question have been located, returned to the operator, and reissued to you. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
June 25, 2022

Hi Raverbaby79,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
July 1, 2022

Hi Raverbaby79,

If we haven't heard from you by Friday the 15th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Raverbaby79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Vegas
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Curacao
  • Imperium Network Solutions Limited

June 8, 2022

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