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Grand Reef - Delayed payment
Ruling
Found for the Player - Grand Reef casino have strung us along for months, failed to meet payment promises and are now non-communicative. This is happening across a large number of complaints totalling to hundreds of thousands in value - we consider this group VERY high risk for players.
Read our Grand Reef Casino Review.
Player's Complaint
Hi there I'm writing to you guys as I don't know what to do. Grand Reef casino haven't paid me my winnings of $4000 nzd and I always get lied to or told new story's every single time and it's really unfair it's been 8 days when they are meant to payout in 1-5 working days but nothing has come into my bank. I've been waiting and waiting they should really stop lying and pay people out I mean I've been calling and calling but it's just like taking to a wall really I need help please I need something done about this.
2 Responses
Hi Ks7jan,
Unfortunately we've got seven different players all complaining about this group and over the course of the last 5 months we've been unable to make any significant progress with any of them.
The sad reality here is that we don't feel that our interventions are making any difference at this point and given that one of the complainants has been waiting on payment since January 2017 (!!!) and the operator's rep has not provided any explanation for the hold up of any of these payments - in fact we haven't had any new information on any of these complaints in over 6 weeks - we have no choice but to conclude that this operator is either struggling to meet its payment obligations or simply does not intend to pay.
At this point a warning has to be issued to other players about this group.
I'm sorry we couldn't be of more help this issue and if the operator do come back to us I'll ensure you are informed asap.
ThePOGG
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Agreement
Ks7jan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 16, 2018
Hi Ks7jan - welcome to ThePOGG.com!
Firstly I need to make you aware that you've chosen to play with a group that are notorious for slow payment issues. I will contact the operator and see what we can do but I would advise you to expect this to take some time.
Thanks,
ThePOGG