Ignition - Capital One Decline

Ruling

Resolved - Ignition Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Ignition Casino Review.

Player's Complaint

I had been a customer there since 2016 and Bodog before that. On Sept 9th 2021, my first deposit of $50 was declined by my credit card company. I called the credit card company and they said they would release the money. I called support at Ignition and they said the $50 charge did not go through and to try again. I then made 4 deposits over the next two days. When I tried to get my $50 back from my credit card company, Ignitions response was that the $50 charge did go through. Not only did my credit card company deny me the $50 Ignition also took $50 from my account and then closed my account. I have spent several days being mocked and ridiculed by their support team and still they claim my account is enabled and I can log in. But I have tired on 4 different browsers while chatting with support and it still says my account is disabled. I have copies of the running bank ledger, letter from Capital one, emails, screen shots, I have saved it all. I thought that was the worst part of it but then I get an email from Bodog yesterday saying someone is trying to change my personal information on my account and was it me. I immediately sent them an email saying no it was not me. This morning I get an email from them saying its nothing to worry about, of course I responded angrily to them, (what the fuck) is wrong with your security team if you are not going to look into this?

Read the casino review

5 Responses

thepogg

September 21, 2021

Hi cosmicdanceband - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

cosmicdanceband

September 21, 2021

Thank you for being honest!

The money is not an issue as I have a good job, its the principal. How can Ignition Casino be trusted with large deposits if they cannot be trusted with $50.

I want to get the word out.

thepogg

October 1, 2021

Hi cosmicdanceband,

The operator has informed us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

thepogg

October 9, 2021

Hi cosmicdanceband,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

October 16, 2021

Hi cosmicdanceband,

If we haven't heard from you by Friday the 29th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG