Jackpot Village - not pay my winning

Hi gionn979 - welcome to ThePOGG.com!

Have you contacted the operator's support?

Thanks,

ThePOGG

Hey,the support said was an technical error and no pay nothing but i wanna know where was th is they didn t respone more,that is impossbile to ba an error if my history game was all good.

Said was from provider an technical error,hm but why just when win or are more bonus appear this error and when not win just not error.that is not fair.

Hi gionn979 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hey ok i will wait then thanks

I have send to your email some proof pictures and video.

Hey,nothing new?

Hi gionn979,

Our understanding is that your balance has been restored. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi gionn979,

I'm following-up on the above?

Thanks,

ThePOGG

Hi gionn979,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG