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Jackpot Village - Purposly delaying payouts


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Jackpot Village Casino Review.

Player's Complaint

They have stalled my payment for 9 days now, claiming there is a problem with my provider (Trustly)

My withdrawal was accepted December 1 st,

Since then until today December 9 th, they have failed to show any proof that they have:

A. Made any transactions to Trustly

B. That Trustly has had any issues receiving the payment to me

I have many times asked for a transaction copy, something they have failed to provide. They have also closed my account, claiming that I am being "reviewed".

Their support has absolutley nothing to say except "the x,y. z team is working on your complaint and they will contact you as soon as there is anything new".

Overall, really unprofessional casino and you can tell that they are stalling you on purpose and with strategy. Very disrespectful way of treating customers.

Read the casino review

4 Responses

User icon
December 11, 2021

Hi Nicolettas - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of December let us know and I'll contact the operator on your behalf.



User icon
December 26, 2021

Hi Nicolettas,

Are you still experiencing issues?



User icon
January 1, 2022

Hi Nicolettas,

I'm following-up on the above?



User icon
January 8, 2022

Hi Nicolettas,

If we haven't heard from you by Friday the 21st of January I'll assume you no longer need our assistance and close this complaint.



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Nicolettas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot Village
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

December 9, 2021

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