Jackpot Village - Purposly delaying payouts

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

They have stalled my payment for 9 days now, claiming there is a problem with my provider (Trustly)

My withdrawal was accepted December 1 st,

Since then until today December 9 th, they have failed to show any proof that they have:

A. Made any transactions to Trustly

B. That Trustly has had any issues receiving the payment to me

I have many times asked for a transaction copy, something they have failed to provide. They have also closed my account, claiming that I am being "reviewed".

Their support has absolutley nothing to say except "the x,y. z team is working on your complaint and they will contact you as soon as there is anything new".

Overall, really unprofessional casino and you can tell that they are stalling you on purpose and with strategy. Very disrespectful way of treating customers.

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