Mermaid's Palace - withdrawal problems
Resolved - The player was ultimately paid, but Mermaid's Palace casino failed to respond to several attempts to discuss the issue. This has been reflected in their review.
I won $4200 (no bonus was used) playing at the new Atlantis Gold sister site, Mermaids Palace, and requested the withdrawal on 12/3/2013. After I submitted the requested documentation and verified my information over a phone call, I requested an update regarding how quickly I could expect my withdrawal to be processed. I have sent numerous emails, left messages and chatted online in my many attempts to obtain withdrawal status. My withdrawal is still reflecting as being available for re-deposit although the site states the re-deposit option is only possible for 48 hours. I finally said that if I did not receive a response (online chat always claims they cannot assist with withdrawal issues and will forward my msg to the party who can help with withdrawals), I was going to submit a formal complaint. I quickly received a phone call that day (I believe it was 12/15/2013) and was told me they were having problems with their "processer" and advised that she has been instructed to expedite my withdrawal request by her manager. She gave me a 5-7 day time frame. To date, my withdrawal has not been processed and I'm not receiving any responses to my messages.
Please help. My account login is also my email address: [EDIT].
Thank you, ams6868
the casino review
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