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Next - Bonus refusal

Ruling

Found for the Casino - Players are only allowed to claim one welcome bonus across the Aspire Global network. As such this player is not entitled to a welcome bonus at Next Casino.

Read our Next Casino Review.

Player's Complaint

I saw you gave this casino a great review so I clicked the link for 150% bonus and free spins. I comoketed the signup process and again was offered the 150% bonus as well as I was sent an email offering a 100% bonus. I clicked on the 150% and sensequently made a deposit of 50 Canadian dollars, however I received no bonus. I emailed support to inquire why and received a response saying for no specific reason they decided not to give me the bonus. I don't understand and they make me feel as if I've done something wrong. Please help.

Read the casino review

1 Responses

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ThePOGG
August 29, 2019

Hi alicat123 - welcome back!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

As you have already complained to us about an Aspire Global property I know that you've already received a welcome bonus on this network. The operators on this network carry the following term:

"The "Welcome bonus" is limited to one bonus per household. Aspire Global operates a number of casino brands ("Aspire Global's brands") and reserves the right to limit the number of Welcome Bonuses that may be taken up by a player across Aspire Global's brands in the following way. By claiming this welcome bonus offer at CasinoLuck , you are prohibited from claiming a welcome bonus at other Aspire Global's brands. Any attempt to try to deceive management by registering multiple accounts within Aspire Global's brands in order to gain bonus money, may be deemed as bonus abuse and may result in the account(s) being suspended and the removal of your funds. For list of Aspire Global's brands click here."

That being the case you are not entitled to claim a welcome bonus at Next Casino.

ThePOGG

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Agreement

Alicat123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Next
  • Malta Gaming Authority
  • Aspire Global International Ltd

August 29, 2019

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