Declined - This player has already charged back their deposit. As such there's nothing we can do to assist them.
Read our Nostalgia Casino Review.
I was offered a promotion for a deposit. Made a sucessful deposit never got what I paid for and here is the responce from live chat below.￼
Agent [EDIT] has joined the chat.
How are we gonna resolve this
Hi! My name is [EDIT] and I will be looking after you.
I need to know how my vip points are frozen
I have explained it to you. You did not meet the systems criteria and the points will be unfrozen when you play your own funds for a little bit.
What is the criteria ???????
That is determined by the system.
Well your system is bugged I need ansupervisor or a phone number for one
I know how servers work and people can control it and also change mistakes
We are a email and chat service only Jocelyn.
What is the full adress of yoir company
I'm going to transfer this conversation to a colleague, so they can better assist with your query. Please hold on.
I'm a tech agent for telus communications here in canada and I will not be fooled
01:12Agent [EDIT] has transferred the chat to another agent.
Support agent [EDIT] has joined the chat.
Thank you for chatting.
Hi! My name is [EDIT] and I will be looking after you..
I'm not sure what the issue is here I got a promotion for signing up here deposited the 1$ and never recieved what I paid for
I have checked your account and I can see that a temporary time-out has been implemented. This break affects your entitlement to redeem welcome offers in newly created casino accounts. This interruption is based on a number of contributing factors, including your entire history within the Casino Rewards network.
Can I see a list of my accounts
I thought I only had 2
The time out depends on the system, [EDIT].
You are not able to check your system?
It is based on an algorithm, [EDIT].
We are not able to predict when it will change, I am afraid.
Well its wrong how do I get refunded
This is theft under 1000$ here in canada
You could still claim on our 10% match bonus offer, [EDIT].
No I need my deposit back
Please rest assured, there will be more bonuses, offers and promotions available in the future!
Well this promotion was not honored
I need my money back its your mistake
The promotion has not been honoured, as there is suspension on your Welcome Offers, [EDIT].
Im a tech agent for telus communications in canada. I am not computer illiterate
I understand your frustration, [EDIT]. I am afraid, that eligibility for Welcome Offers depend on our system.
I need my money back
As soon as possible
So your system is programmed to steal?
That is illigal
You could request a withdrawal as soon as you will have $50 of a cash balance, [EDIT].
Nope I need my 1$ back
Or I will take legal action
We are unable to action funds on our players behalf, [EDIT].
Im calling my bamk right now to request it back
The minimum withdrawal amount is set at $50 of a cash balance, [EDIT].
I will send you a money request e-transfer
What is your support email
I need the money back today
As I mentioned, you could request a withdrawal, as soon as you will have $50 of a cash balance and no bonus balance, [EDIT].
What are the odds of that?? Hahah
Would you maybe like the list of our hot games, [EDIT]?
I only deposited becuase it gave me a promotion
No I need the etransfer back
Contact the payment team please
I am afraid, I not able to do that just now, [EDIT].
I understand your frustration, the eligibility for our welcome offers does not depend on me, I am afraid.
Excuse me, are you still with me, [EDIT]?
Just about to send you a money request
Is there anything else I could do for you at the moment, [EDIT]?
Just talked with my bank
The only thing you can do is add what i paid for or accept my request otherwise my bank will handle it
They got some good lawyers
Is there any way I could help you, [EDIT]?
Its online theft
Nope just be aure to send a transcript of this chat to my email
Even the this is recorded
Have I answered all of your questions just now?
No you did not give me the reason your "system" froze my vip points
I have checked your Casino Rewards account and I can see that a temporary suspension has been implemented. This break only affects your entitlement to redeem the VIP points in your Casino Accounts and the great news is that you will still be able to earn VIP points while wagering at the casino. You will also still accumulate VIP points by participating in our promotions. This suspension is based on a number of contributing factors, including your entire history within the Casino Rewards network. The VIP points will be there waiting for you as soon as point redemption has been reactivated for your account. All you need to do is continue to demonstrate your intention to play, deposit and place bets at the casino with your funds until you are able to redeem points again.
What is the reason
Thats no reason
As per the casinos promotional Terms
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Nostalgia - didn't honour my bonus for deposit of $1
Posted by jmylahmoses
March 23, 2020
jmylahmoses consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 23, 2020