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SlotStars - locked account

Ruling

Found for the Player - SlotStars has informed us that they will not cooperate with this service to manage player complaints.

Read our SlotStars Casino Review.

Player's Complaint

opened account. Uploaded verification documents. Deposited €100. Frozen/locked out of account. Zero emails received when opened account or deposited funds. No response from support. Seeking to withdraw funds but locked out of account. Unsure of username of account.

Read the casino review

4 Responses

User icon
thepogg
January 28, 2023

Hi Holywell - welcome to ThePOGG.com.

When did this issue occur?

What has the operator's Live Chat said about this issue?

Thanks,

ThePOGG

User icon
Holywell
January 28, 2023

Hi. Thanks for reply. Occurred 27/1/23.

Can’t contact live chat support as frozen out of logging in.

User icon
Holywell
January 28, 2023

It also says my email address is invalid to reset password. I am satisfied I opened the account with the correct email address.

Thank you

User icon
thepogg
February 19, 2023

Hi Holywell,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operator’s ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

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Agreement

Holywell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 27, 2023

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