Spin Casino - do not cash my winnings out for no reason

Ruling

Found for the Player - Spin Casino has informed us that they will not cooperate with this service to manage player complaints.

Read our Spin Casino Review.

Player's Complaint

Good day everybody.

On 7/28/22 I received an invitation from the Digimedia group to receive a welcome offer at Spin Casino.

I read the terms and conditions carefully before depositing and then decided to deposit and get a bonus.

I had no luck with the first and second deposits and deposited a third time and made a profit.

I played with a bet between 4.50 EUR and a maximum of 8 EUR.

After almost 10,000 EUR wagering requirements, I was theoretically able to withdraw my winnings of 2,404 EUR, which I then did. 2 weeks have passed with repeated inquiries in the live chat where my profit is, I was finally answered like this.

My winnings will not be paid to me.

When asked why my winnings were not paid out and what I had done wrong. was answered.

Whenever the casinos decides so.

So I didn't do anything wrong, the casino determines when and if they want to cash out a player or not.

Apparently it doesn't matter if you violated a term or played 100% correctly like in my case but still didn't get your winnings because the casino decides that way. This is an absolute cheek.

So I invested over 300 EUR for what? That in the end not only my profit is taken from me but also all my previous deposits? I strongly doubt that any kind of casinos should treat them players that way.

I hereby request the Spin Casino from the Digimedia group to give an explanation of my case. Have a nice day and I hope to hear from you.

Kind regards

Read the casino review

2 Responses

thepogg

August 18, 2022

Hi RICHYY677 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

thepogg

August 31, 2022

Hi RICHYY677,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.