Spin Palace - Account was closed without reasoning

Ruling

Found for the Player - Spin Palace Casino have once again failed to offer any response to this player's complaint. As such we have no choice but to rule in favour of the player.

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Player's Complaint

I went to log into my spin palace account two days ago and my username and password wasn’t working. I knew that was strange since my information is auto filled. So I did the typical “forgot password” option and yet never received an email. I tried “forgot username” and still no email. So today I used chat support twice. The first support agent told me that my account was closed as per managements discretion and then closed the chat. So I went back on chat and this agent was worse. They told me that my account was closed as per management discretion and refused to give me a reason why. I asked how I could speak to management to get a reason and they informed me that they were the highest point of contact. Despite my efforts they kept ignoring me and repeating the same thing over and over. Being cruel. I used my spin palace account daily, I had just two days ago, played through my wagering requirements and had over $300 cash in my account. And no bonus balance remaining.

I have screenshots of the chat conversation I had with the spin palace support rep that I would like to upload also.

Thanks for your help.

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