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SpinPalace - dont want to pay

Ruling

Found for the Player - As has become standard for this group, Spin Palace Casino have refused to discuss this complaint with our service.

Read our Spin Palace Casino Review.

Player's Complaint

I signed at spinpalace.com and made usd 300 deposit. After i won usd 895,65 they blocked my account! Went to live chat and the person said they will send me an email.

,p>Last week, Ruby fortune casino ( wich is same group os Spin Palace ) blocked my account after i won over 25.000 usd. They did pay me, and after paying me, they blocked my account.

If they dont want winners, they should close theire bussness.

At Spin Palace i wasnt paid yet! I want my money from Spin Palace.

Hope you can help.

Thank you,

[EDIT]

Read the casino review

2 Responses

User icon
ThePOGG
February 5, 2019

Hi miche1972 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. While we will try to contact them on your behalf you should be aware that the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 13, 2019

Hi michel1972,

Spin Palace have responded and unfortunately the have been clear that they will not discuss complaints with this service. All we can suggest at this juncture is that you take your complaint to their chosen ADR, eCOGRA.

Sorry we could not be of further help!

ThePOGG

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Agreement

miche1972 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spin Palace
  • Malta Gaming Authority
  • Bayton Limited

February 1, 2019

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