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Sunset Slots - I was taken

Ruling

Found for the Player - Sunset Slots were entirely unresponsive to our efforts to communicate with them about this issue. As such this complaint has to be found in the player's favour.

Read our Sunset Slots Casino Review.

Player's Complaint

was told all paperwork and bonus plays were met. I submitted a withdrawal and it was declined. i called them and they said i didn't have my bonus of $40 met. then they told me i would have to spend $2800 more to meet this requirement!!! when i made my last 2 deposits i asked the acct mgr to remove the bonus which he did.

Read the casino review

2 Responses

User icon
ThePOGG
February 6, 2017

Hi isnoop - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

User icon
ThePOGG
March 22, 2017

Hi isnoop,

Unfortunately after repeated efforts to contact this operator about this issue Sunset Slots have been entirely unresponsive to our efforts. I have no reasonable expectations at this stage of this position changing.

On top of this, SunSet Slots are regulated in Curacao by an unknown Master License holder, meaning that we cannot even refer you on to a higher authority.

I'm sorry we couldn't be of more help resolving this issue!

ThePOGG

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isnoop consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 6, 2017

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