The Grand Ivy - Confiscation of winnings

Ruling

Found for the Casino - This player has been paid the maximum allowed amount for a No Deposit Bonus as defined by terms and conditions.

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Player's Complaint

After being given a £20 no deposit code I managed by some small miracle to get up to £500. I played within the bonus betting limits and played through the bonus money. I'm a depositing player and spent a fair amount with them but never had a decent win. So this time I finally get something and they have confiscated £400 of the winnings. I spoke to live chat who refused to make a formal complaint for me. I asked for someone to call me numerous time which again was refused. The chat rep said it was casino discretion which I don't understand how they can confiscate it just because they feel like it. I'm a customer and have spent my money. That was my winnings and they have entered my account and account and touched my money without my permission. How is that legal when I had already cashed out so that's my property? It allowed me to withdraw so should be honoured because as far as I'm concerned after all I have spent and never won, that was my money and my property from my account which they tampered with.

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