English in United States
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Turbico Casino Review.
Hello, I have a problem with this casino, moreover, not the first time because I ordered a payment to my bank account and then my bank rejected the payment and sent the funds back to the sender when they appeared in the morning back on my player account, i.e. on June 18, I asked for the removal of the old account to order a new account where the casino does not want to remove my old bank account and I cannot pay the deposit to be able to withdraw because all payment methods are blocked for Poles, I suspect that they will hold my money because they want me to lose them, I have been waiting for almost a week and I am writing all the time about any updates and nothing more, I tried to reach an agreement with them, but it does not help, please help me solve this problem because she can not do it for a month, my money is hanging in this casino and I can not pay them
Recently, also when I had a problem with them, I waited 3 weeks and it did not work, so I decided to contact you because I hear one and the same from them all the time that they are waiting for updates and I know that there will be no updates and I need this money and they I have the impression that they are keeping them, this is 5 minutes removing the old bank account so that I can pay out for the new one, I am asking you for help because I have been waiting for this money for almost a month, even payment methods for Poles are blocked because this is how I would pay and pay with the same method a yes there is nothing I can do or deposit or withdraw
Are you still experiencing issues?
I'm following-up on the above?
If we haven't heard from you by Friday the 6th of August I'll assume you no longer need our assistance and close this complaint.
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basia87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 22, 2021
Hi basia87 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 9th of July let us know and I'll contact the operator on your behalf.