Resolved - This player has become non-responsive to our requests for further information. As such we presume they've managed to resolve their issue without our intervention.
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I registered on Mon 30th January with Vegas mobile casino!! After winning I tried to withdraw my funds but was sent an email saying I had breached terms & conditions!!!
On Monday 30th Jan I made 3 deposits of £25 & also received some bonuses as well. I played on Ladies Night slots & after a few losses I did start to win, when my balance had got to £1000 + I did try to make a withdrawal, but a message appeared stating that until I had wagered 3174.5 this was not allowed, so I continued to play & eventually I had met the wager so withdrew the £1000. On 31st January I made some more deposits & continued to win small amounts,once I'd spent my winnings I had my lowest balance 6pence so decided to cancel my withdrawal of £1000 & play with that, I ended up spending £850 of that withdrawal until I won again, my total first withdrawal amount was £2800 in which I did spend again leaving just £300 to be processed. I then won again but this time I withdrew £1300 & £700.
I was then sent an email asking for verification of my account, I sent all relevant information & waited. On the 2nd February that's when I received the email saying that they had voided my win & taken back £1542
Please can you help me get my money back
I do have all relevant emails & correspondence if needed
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Vegas Mobile - Refusal of withdrawal
Posted by prince3121
February 8, 2017
prince3121 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 8, 2017