Wildwildbet - don't want to pay my €2,250

Ruling

Resolved - The player informs us that this issue has been resolved. As WildWildBet refused to cooperate their upcoming review will be Not Recommended.

Player's Complaint

Dear sir/madam,

On the 14th of January 2018 I made a withdrawel of 2250 at wildwildbet. This was my third withdrawel at this casino. I had no problems with the withdrawels before.

A few days later on the 16th I received an e-mail from wildwildbet stating the following:

Dear,

Our game providers decided to check activity of this account, since there were constant winnings.

Please provide ID and utility bill

I was really shocked to read that they wanted to investigate my account, because I have done nothing against the rules. I made the winning over a few days.

I just had a lucky winning streak. Apparently that raises questions. But if I lose a lot it should be al fine. The last I actually did. Because when I started playing at wildwildbet I lost €2450. I never received an email from them that they wanted to start an investigation because of the fact that I lost that much money.

Since the withdrawal keeps being visible in my balance account I kept playing and kept winning. Because the withdrawel keeps being visible, despite the fact the withdrawel is made I also lost allot of my winnings. So it is nonsens that I only win. They just don’t want to pay me.

I had no problems with sending them a them a copy of my ID and utility bill. So the same day I sended them the requested documents.

However I dont receive any answers from them. I have send them like 8 e-mails. The communication with the casino is very lacking because they don`t respond to any of my e-mails. Beside that the telephone number and skype doesnt exist.

Help me solve this matter so I can get my money.

Kind regards,

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