Resolved - The player became non-responsive after we contacted Winner casino. As such the assumption is that this issue resolved itself and that the player was paid.
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Look I know before they say it that receiving overseas post is out of their hands and I agree but on two occasions now my ID has been sent to the Philippines and tracked that it has reached the Philippines but has then not been forwarded onto the address at Winner casino, to process my withdrawal that is what I have been asked to send...my first package was pretty much confirmed as lost by royal mail after confirmation of me giving evidence to the casino that it reached the Philippines 2 months later it still didn't get to the casino address, and I am worried now that the SECOND NI I posted to them on the 11 June 2014 has been lost to!! Again I have been told it reached the Philippines over 10 days ago but Winner casino have not received it. I spoke at length today with the manager at Winner [EDIT] who advised they will be checking with their relevant department, but I told this lady that they cannot expect me to keep paying in excess of 150gbp to get the NI and the cost of shipping each time only for the local post office to lose the docs!!! I also suggested I take scanned images of the relevant documents and send via email and they can even contact the notary to confirm I was there in person.
I await there response as I have given them other options as I refuse to send NI a third time and no doubt I will not be reimbursed for this.
Some common sense needs to prevail with Winner casinos NI policy if there is an obvious problem with the documents being received.
WINNER USERNAME - [EDIT]
EMAIL ; [EDIT]
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Winner - Notarized ID not being received
Posted by WESTHAM1
July 3, 2014
WESTHAM1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 3, 2014