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English in United States - bonus funds/funds virtually locked due to unfair wagering limits


Found for the Player - Despite our repeated efforts to contact to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

Hi, I made a 500 usd deposit to xbet christmas 2021 and accepted their 500 usd welcome bonus. After a few weeks my account was limited on spors wagering. I have 3000 usd in my account at this point. I can only wager 1 usd max. I have 5100 usd left to rollover. It is impossible to finish the rollover with such unfair limits. They reject my request to cancel the bonus. This virtually makes my funds locked at their site. I have no way to get my funds out. It is unrealistic for me to finish a bonus with such limts. I therefore turn to for help. I look forward to a solution to this matter.

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2 Responses

User icon
March 31, 2022

Hi woggie33 - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
April 30, 2022

Hi woggie33,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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woggie33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Curacao
  • Duranbah Limited N.V.

March 30, 2022

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