Yeti - Unfair confiscation of winnings
Found for the Casino - This player has used payment details associated with a self-excluded account. This self-exclusion would apply to the payment method as well.
Read our Yeti Casino Review.
I used me and my partners shared debit card to deposit at casinos under this license. In this case Yeti casino.
Prior to deposit I contacted the chat to confirm that this was okay which they told me it was as long as I could provide them with my partners ID and KYC-documents.
I made deposits for 10200Sek and spent the night gambling and won 300004SEK
I sent in the required documents, including my partners ID and proof that the card is used by both of us.
I got back a document for my partner to sign, that stated that I was the one gambling and that I had the full rights to use the card.
I sent the documents and later got a email saying they confiscated my winnings due to that my partner have a self exclusion.
They say that they have to do this because dog the Swedish gambling law - I read the law and can not find any paragraph that state this in particular.
Like I said. I asked more than once if it was okay to use the card prior to the deposit and got the answer that it should not be a problem. I even logged in to my account with BankID (Swedish ID verification) therefore I find myself entitled to the winnings aswell because it was me gambling - not my partner.
If I lost the money and hadnt requested a withdrawal the casino would have been in a win-win situation.
I have contacted the Swedish gambling regulation and awaiting their reply.
I have documentes that proof everything.
the casino review
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