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1xBet - The casino blocked my account, accusing me of violating the Rules - multi-account.
Ruling
Found for the Player - Despite our repeated efforts to contact 1xBet to discuss this issue we have received no response whatsoever from the operator.
Read our 1xBet Review.
Player's Complaint
Hello! I am asking you for help in resolving my relationship with the 1xbet Casino.
The casino blocked my account, accusing me of violating the Rules - multi-account. But the Casino does not present any evidence of this. I have one account, which I am 100% sure of. And accusations without proof are contrary to the general rule of law.
I think the Casino is deliberately and unlawfully blocking my account, just not wanting to pay me my money.
I also want to note that my casino verification began back in July 2020. For half a year, I constantly sent them the requested documents in accordance with the requirements, however, new ones were constantly required. In particular, at the request of the Casino, I sent real letters to the specified address twice, sent copies of notarized documents, but still received a refusal. In my opinion, the Casino simply delayed my verification, because I have always met all the requirements of the Casino.
Considering the above, I ask for assistance in resolving this situation and I ask you to provide the opportunity to withdraw my funds in the amount of $ 1361.
I really hope for your help.
2 Responses
Hi astrologer,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
Astrologer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 1xBet
- Curacao eGaming
- 1xCorp N.V.
March 18, 2021
Hi astrologer - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG