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1xBet - They Took my money and closed my account

Ruling

Found for the Player - Despite our repeated efforts to contact 1xBet to discuss this issue we have received no response whatsoever from the operator.

Read our 1xBet Review.

Player's Complaint

I was a user of 1xbet (U ID: [EDIT]), I registered and started using 1xbet by making a deposit of 8,000 BDT ($100 USD) on April 10, 2021.

I was attracted by your promotions, welcome bonus upto €1500 150 FS

I played casino and slots, later that day my account balance turned up into 134,810.45 BDT ($1600 USD approx).

Then I made a withdrawal request of 10,000 BDT ($120 USD) few minutes after, the withdrawal request got rejected, and the reason was "Request for Identification Documents, Please email the security team"

I emailed your security team instantly about the issue, they asked me to send my NID card both side photos, my selfie with my NID card holding next to my face, and other questions as well, I provided them whatever they've requested.

After all they sent me an email that they have closed my account with all of its funds, as they claimed that my account was duplicate and I have violated their T

Read the casino review

2 Responses

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ThePOGG
April 16, 2021

Hi alimdrasel - welcome to ThePOGG.com! Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions. Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low. Thanks, ThePOGG

User icon
thepogg
May 16, 2021

Hi alimdrasel,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

alimdrasel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 1xBet
  • Curacao eGaming
  • 1xCorp N.V.

April 16, 2021

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