English in United States
Resolved - This player is non-responsive to our requests for further information. As such we assume they've managed to resolve this issue without our intervention.
The casino is actually 1XBET, but it is not on your list. I have been trying to withdraw my money for 3 weeks now, but they keep changing the requirements for withdrawal. I have sent/received 60 emails from their support dept to no avail. Everytime I submit the documents they ask for, they ask for more.
I'm following-up on the above?
If we haven't heard from you by Friday the 21st of September I'll assume you've managed to resolve this issue without our intervention and close this complaint.
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DrCell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 30, 2018
Hi DrCell - welcome to ThePOGG.com!
Before we go any further have you tried sending your documents through one at a time in individual emails? Most of these issues relate to file sizes being rejected by the receiving email server.