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1xBit - withheld bonuses for no reason

Ruling

Found for the Player - 1xBit casino have suggested that this player has failed a verification call but have refused to provide any evidence what-so-ever for verification.

Read our 1xBit Casino Review.

Player's Complaint

1xbit offers a monday reload bonus for its customers, but every monday when i would deposit and try to claim the bonus, it would not get credited to my account. They repeatedly denied it was their fault or error, when the finally did admit it was due to their own error, they refused to credit my account with the bonus which they'd mistakenly denied me.

They also did not credit my account with the "cashback" on account balance that should have given me at least 20 mbt last two weeks. instead i got nothing

Read the casino review

2 Responses

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ThePOGG
May 27, 2019

Hi hotttpocket - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
June 25, 2019

Hi hotttpocket,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no relevant response to this complaint. At this stage I have no reasonable expectations of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

hotttpocket consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 1xBit

May 27, 2019

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