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21.com - Took my winnings

Ruling

Declined - Due to various integrity concerns we have about this submission, ThePOGG will take no further part in the representation of this claim.

Read our 21.com Casino Review.

Player's Complaint

So I played on this casino called 21.com and rapidcasino. On the terms and conditions it says that u cant play the welcome bonus on 2 or more of their casinos and before i played on these casinos i misread the terms and conditions

So I got a withdrawal on both of these casinos 21com, 3003 euros and rapidcasino 1103 euros and now they have only returned my deposits back

Okay so what is the reason im not still getting the first casinos withdrawal if its against the rules to play on many of their casinos. And why isnt there some kind of restriction on getting the bonus on the other casino why does they still give the bonus if that is not allowed, shouldnt there be some kind of system that blocks u from the bonuses. Please help

Read the casino review

4 Responses

User icon
thepogg
May 6, 2023

Hi sanni2004 - welcome to ThePOGG.com!

Which casino did you play with first? We will speak to the operator, but to be clear, the second bonus you claimed is in clear violation of the operator's terms of use. We will not be able to help you with that balance.

Thanks,

ThePOGG

User icon
sanni2004
May 6, 2023

I played on 21com first

User icon
thepogg
May 11, 2023

Date – 11/05/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
May 13, 2023

Due to various integrity concerns we have about this submission, ThePOGG will take no further part in the representation of this claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

sanni2004 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21.com
  • Malta Gaming Authority
  • Betpoint Group Limited

May 4, 2023

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