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21Bet - Problem with withdraw
Ruling
Found for the Player - 21Bet have become non-responsive to our communications and do not appear to have paid this player.
Read our 21Bet Casino Review.
Player's Complaint
Hello! Sorry my bad english. Please, Can you help me? I made an account To 21bet and i manage To win 420e after wagering a bonus. I send documents and those are verifyed. It has been now 3weeks since i made withdraw and it is still pending. I have asked about it everyday from their chat. Everytime they say that its gonna be ok soon. But nothing happens. Is there anything to do? Best regards [EDIT]
3 Responses
Thank you very much! - [EDIT]
Hi eikka5,
Initially 21Bet were responsive to our contacts and we did get another player paid around the same time that your complaint came in, but by this point we're getting no reply to email after email. Sadly I cannot see this situation changing.
All we can recommend you do at this stage is contact 21Bet's regulator, the MGA, as they do not appear to list their license required ADR service.
Sorry we could not be of more help!
ThePOGG
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Agreement
eikka5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 21Bet
- United Kingdom Gambling Commission
- FSB Technology
April 3, 2019
Hi eikka5 - welcome to ThePOGG!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG