Amok Casino - The casino ignores the ADR
Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.
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Maybe you can help me with some non-binding advice.
7 months ago I filed a complaint with Infiniza LTD. Infiniza LTD is a Malta regulated casino. After the casino didn't respond to my complaint and subsequent messages, I filed a complaint with the casino's ADR. After 6 months I received the decision: The ADR Pardee Consulta came to the conclusion on December 15, 2021 that the casino had to refund me 21'800 EURO. Since the casino took no position on the case, presented no evidence and ignored all messages from ADR, it is automatically a non-binding decision by ADR.
Is it really that simple? A casino need only ignore a complaint (over 5000 EURO). A casino need only ignore the messages of the ADR. A casino is not required to submit any statement or evidence. By means of silence, a decision of the ADR automatically becomes non-binding and as a result a casino never has to pay anything (through the tactic of silence and ignoring)?
Kind regards & Happy New Year
the casino review
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We could not comment on the practices or policies of other ADRs, only our own.
The situations in which an ADR ruling is legally binding will depend on the specific nature of the ADR Agreement between the operator and the ADR and will be subject to approval by the regulator. For instance, failing to respond to a complaint at this service would not impact whether or not a ruling is legally binding, though some financial thresholds may.
All we could recommend is that you contact the MGA for further guidance on this matter.