ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Casino Astral - Self exclusion not respected

Ruling

Found for the Player - Astral Casino appears to have disregarded a players request to self-exclude and are refusing to discuss this issue further.

Read our Casino Astral Review.

Player's Complaint

I have tried to self exclude myself on numerous occasions from astral casino, but they refuse each time saying I have to just not play from the 1st month - the end of the month! As I am addicted to gambling this just isn’t possible, could you please contact them and ask them to close my account, I doubt I’ll get my money back even if I have sent over 20 mails asking to be self excluded due to my addiction. Thank you in advance

Read the casino review

5 Responses

User icon
ThePOGG
April 6, 2020

Hi nice123 - welcome to ThePOGG.com!

Before we go any further I need you to confirm the url of the operator you are complaining about?

Thanks,

ThePOGG

User icon
ThePOGG
April 7, 2020

Hi nice123,

Thanks for your email but I need you to confirm the url of the casino you are complaining about to ensure your information is only shared with the right business.

Thanks,

ThePOGG

User icon
Nice123
April 7, 2020

Hi, the actual casino I’m trying to self exclude myself from is ASTRAL CASINO, I can’t find this casino in your list wish kind of explains why they are so bad. If you could help me I would appreciate this so much. Even after trying to self exclude on numerous occasions they have still let me depoist over 600€, I know the chances of getting this money back is slim, so I least hope you can get me self excluded idéomoteur this site. Thank you in advance

User icon
Nice123
April 7, 2020

Hi, the actual casino I’m trying to self exclude myself from is ASTRAL CASINO, I can’t find this casino in your list. Thank you in advance

User icon
ThePOGG
June 9, 2020

Hi Nice123, Sadly our dialogue with Astral casino has now petered out. The operator has closed your account based on dormancy, not due to your self-exclusion requests. When we have challenged them on why they failed to close your account based on the self-exclusion requests they became non-responsive. Sorry we could not be of further help. ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

Nice123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Aspers
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Daub Alderney Ltd

April 6, 2020

United States country flag