Betamo - Closed Account

Hi SAWBD3961NM - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What is the full name on the payment account?

Thanks,

ThePOGG

Thank you for opening this complaint.

I have still email contact with support.

The reason they give for closing my account are not in line with terms and conditions.

The third party reason is a rule when you use a card which it not on your name that’s in your profile.

I bought at my bank (Rabobank) a bank statement of 75 euro to explain Betamo the card is on my name and send them the documents they need.

At this point they can’t denie that the card is a third party and not on my name because of the bank statement where they can see my name with the account i pay with

Thank you for opening this complaint.

I have still email contact with support.

The reason they give for closing my account are not in line with terms and conditions.

The third party reason is a rule when you use a card which it not on your name that’s in your profile.

I bought at my bank (Rabobank) a bank statement of 75 euro to explain Betamo the card is on my name and send them the documents they need.

At this point they can’t denie that the card is a third party and not on my name because of the bank statement where they can see my name with the account i pay with

The full name on the payment account is [EDIT]

With that I sended the original proof of ownership of the company and the bank statement that says [EDIT] owner of the account number I payed with

Hi SAWBD3961NM,

Please forward a bank statement to [email protected].

Thanks,

ThePOGG

Sended

Sended

Hi SAWBD3961NM,

Thanks for your email. However these documents are not bank statements. Please download your most recent bank statement in PDF format and forward it on to us.

Thanks,

ThePOGG

Hi, with my bank I have to buy this document. Take some time and I’m on it!

Document sended

Hi SAWBD3961NM,

Thank you for your email however:

i) The document you have sent through is NOT a bank statement.

ii) The information indicates that the account name is "Sign Activation". Being an authorised individual on an account is different to the account being your account. If this account belongs to a business and you are simply an authorised user for the business account, this is still a 3rd party account as it is not your account.

If you still believe that a bank statement will resolve this issue, feel free to forward one. But as made clear above, unless your name is the account name, making payments from this account would breach the operator's terms of use.

Thanks,

ThePOGG

Hi Thepogg.

I understand this rule complete. I’m not simply an authorised user of this bank account, I’m the full owner of this company and the bank. I will send another file where you see that I’m the only one that belongs to this card as also the company ownership. This makes it different than a third party. For me there is no other way. I also asked the bank for a statement within my own name to get this case correct. I will send this one as well. Thanks for the help.

I’m sure that this all is completely legal and no third party payment is evolved as discriped in the Terms and Conditions.

Hi SAWBD3961NM,

Your company has its own legal identity and is legally a 3rd party. Even if you are the sole owner of it. A company account is a 3rd party payment.

Sorry we could not be of more help.

ThePOGG