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Bethard - Blocked without any reason

Ruling

Resolved - Both the submitting complainant and Bethard have informed us that this issue has been resolved and the player has received their funds.

Read our Bethard Review.

Player's Complaint

The best hard Casino brand has restricted or cancelled my play at numerous casinos the latest one is Shadow bet where I've been a player for 5 years or more they won't reply to my email they say security has blocked the account with no information given no matter how many times I've requested it I've been I left the chat by that send email to separate Casino no replies ever come I can't tell you how frustrated this makes me because I've done is nothing wrong and I don't know how much money I've lost because I've made deposits where I've not finished playing and the next time I log in I'm restricted and I go to chat and they could tell me nothing security has blocked my account the entire bed hard group of casino's is involved

Read the casino review

7 Responses

User icon
ThePOGG
December 18, 2020

Hi twizz66 - welcome to ThePOGG.com.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi twizz66,

Bethard informs us that all you need to do is reset your password to reaccess your account.

Thanks,

ThePOGG

User icon
Twizz66
December 29, 2020

Well that's very interesting and I'm heading to a casino under the Bethard group and I will definitely inform you of my success in or failure at being permitted to play. In any event I'm extremely pleased at the information you've provided, and update will be very soon.

User icon
ThePOGG
January 10, 2021

Hi Twizz66,

Have you managed to access your account?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi Twizz66,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Twizz66
January 18, 2021

Hi Pogg Team,

You've been amazing!! That's honestly all it took was getting you to request information. As I mentioned earlier I have tried for about 1yr to get a reply without success. But I was able to enter 1 of the Bethard brand sites from your intervention. Isn't it amazing how little effort was needed, yet I as a customer was not even acknowledged. Thanks so much....SUCCESSFUL FOR THE POGG!!!

User icon
ThePOGG
January 24, 2021

Hi Twizz66,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Twizz66 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetHard
  • Curacao eGaming
  • Bethard Group Limited

December 18, 2020

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