Tropicana Gold - Cashout not processed after 1 month/slow/not responding

Ruling

Resolved - This complaint was Resolved by the team at AskGamblers while we were still talking to the player.

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Player's Complaint

Hi,

On 2nd August I did a payout request for €150. In the beginning slow response to nothing at all. After a few days, I put a complaint on the website: askgamblers.com. Then finally I get some response from Tropicana Gold casino, most on the website and some via my email.

On 24th of august I get a mail from askgamblers.com, that they closed my complaint, because the casino is not responding to them. By the way, since yesterday my complaint is reopened, because I ask for that, the issue is still not solved.

I send all the documents/my account was verified/my phone number was verified.

I tell the casino that I don't want a cheque, because in the Netherlands that's not usual, especially not for small amounts, because the fee's are too high. I ask for process via Skrill, and that was no problem. I check my status by the cashier and the last update was on 25th of August. On 29th of August I send a email, ask a simple question: when approximately I can expect that the transaction is completed, but until now no response.

I send a couple of emails after, but nothing. I am busy now for more than 1 month and I dont' know what the problem is. Everything can going on, but tell me please!!! but no, nothing, no response, it's cost me a lot of energy/time/headache etc.

I want some answers please.

Honest is Honest, I like the casino, the site, the software, but the communication is very very zero, I don't understand. For a little time before my last email to the casino, the communication was perfect, I was surprised, but not for long.

I want a solution for this issue, I feel like I'm being fooled and that's not good, because I get a lot of stress off that.

Best regards.

[EDIT]

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