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Casino Extreme - Mini jackpot winnings not funded into account

Ruling

Found for the Casino - This player had bought into a slots tournament and was playing with tournament funds when they hit this mini-jackpot.

Read our Casino Extreme Review.

Player's Complaint

On game WHITE RHINO won the mini jackpot on 12/16. I contacted customer support after winnings werent credited into account. The senior agent, said the casino filed a complaint with RTG and I would be contacted via email within 48 hours. I didnt hear anything back, so ive contacted customer support twice since, and both times they had no idea what I was talking about and gave me the run around

Read the casino review

5 Responses

User icon
ThePOGG
December 20, 2018

Hi joed2703,

I'll contact the operator and see what we can find out, but you should be aware that as this issue has been escalated to the software provider it is very likely to take significantly longer to deal with than the standard 48h response time you were quoted.

Thanks,

ThePOGG

User icon
ThePOGG
January 9, 2019

Hi joed2703,

I've spoken with the operator regarding this issue. Can you tell me, were you playing in a tournament at the time of this win?

Thanks,

ThePOGG

User icon
ThePOGG
January 20, 2019

Hi joed2703,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2019

Hi joed2703,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
February 5, 2019

Hi joed2703,

If we haven't heard from you by Friday the 15th of February I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

joed2703 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Extreme
  • Curacao eGaming
  • Anden Online N.V.

December 20, 2018

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