Found for the Casino - This player had played down their balance prior to requesting a self-exclusion. We cannot recover funds lost before this request.
Read our Casoola Casino Review.
I registered an account at the Casoola casino in the beginning of May. I verified my account and provided documents on the same day. I transfered some money to my account and gambled. All was well until I asked (on my own initiative) from Casoola VIP service if it's not a problem for them that I have active gambling restriction set on me in Estonia (Casoola is providing their services in Estonia, among other countries). First, they asked me to provide extra documents (which I did), then they closed my account without a warning and without an option of re-opening it. Now, I haven't been able to log in ("Your account is currently blocked because you have requested to self-exclude. For more details please contact customer support For further assistance, contact Customer Support via Live Chat) since 26th of May, and I am not able to transfer the money back from Casoola to my account. Although Casoola state in their automatic message when I try to log in that I have asked for self-exclusion, I have NOT.
After they restricted my access to my account, I asked if they could then transfer the money back to me. To this, they have not replied anymore. I sent an e-mail to Casoola ([email protected]) about it on 26th of May 2020. They received my e-mail and asked what funds I mean. I replied the same day (26.05.2020) and after that I haven't been able to get any information from them. I sent a reminder on the next day, on 29th of May and on 1st of June. No answer.
The sum is 7900€.
May I ask for your help?
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Casoola - Gambling with active restriction
Posted by eestimees
June 14, 2020
eestimees consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 14, 2020