Digibet - Closed account / not found

Hi ursa80 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi, thank you for your help. I think that someone gave the licence to Digibet to operate and they should protect players. Don't they act and do something. Why is then a licence needed? Regards [EDIT]

Hi ursa80,

At this juncture you are complaining years after the fact.

Digibet closed several years ago. They had run on a GGC license. The site has re-opened recently on an MGA license, but this does not mean that the same people who previously owned the site are the people currently operating it. In fact, some basic checks on the URL show that the domain was transferred to a new hosting service in January this year. That at least suggests there may have been a change of ownership.

Regardless, this is an issue that falls under the previous Gibraltian license, not the current Maltese license and that being the case it is likely to be very challenging to address given that this license no longer exists.

Thanks,

ThePOGG

Hello, Is there any progress on that? Regards [EDIT]

Hi ursa80,

I've managed to get hold of Digibet. Our understanding is that they are not contesting your claim. There are some delays in reinstating it with the change of platforms but these will be dealt with shortly. I will revert to you when we have more information.

Thanks,

ThePOGG

Hi ursa80,

Have you heard anything further from Digibet?

Thanks,

ThePOGG

Hi ursa80,

I'm following-up on the above?

Thanks,

ThePOGG

Hi ursa80,

If we haven't heard from you by Friday the 28th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi, I did not get any response from Digibet. Did you get something? Regards [EDIT]

Hi ursa80,

I've spoken to Digibet again. As there's been a change of license, processing payments under the new license that should have been processed under the old license have to be approved by the MGA. They are currently waiting on the regulator approving these payments before they can action them.

We will hold this complaint open until such time as you receive your funds.

Thanks,

ThePOGG

Hi ursa80,

Sadly we've reached a point in our discussion with Digibet where we no longer have any confidence that they are acting in good faith or actively making effort to resolve your issue. In fact quite the opposite, as the operator have now intimated that as this was the previous company that failed to pay you (and others) they cannot be help accountable for it. We do not agree with this at all - even where there has actually been a change in Ultimate Beneficial Owners, where a person/group chooses to by an operation with outstanding debts of this nature they are assuming responsibility for settling those debts.

Sorry we could not be of further help.

ThePOGG