Dunder - Non-payment of winnings

Hi Madmanrc - welcome to ThePOGG.com!

While we'll be happy to contact Dunder on your behalf, the reality is that our contact is unlikely to make any difference to a payment delays of this nature. While any operator can process a payment promptly and within their stated time frame, no operator can guarantee that the banks involved will not create their own delays. We'll contact the operator but in all likelihood this issue will resolve itself with a little patience.

Thanks,

ThePOGG

I understand what you're saying to my to me but at the same token they have not done anything as they have quoted in their own rules and regulations and even in the emails that they sent me stating that after 72 hours contact them and they would start an investigation will they didn't okay and just so you're aware as of Friday last week I did a wire transfer or online bank transfer with my aunt who lives in Manchester Eccles England and I did it through my bank and she did it through hers and she did it through a three-day thing and we did it on the weekend she sent it on the Friday Tuesday morning it was in my bank account I've asked these people several times and even again today to send me proof that they sent the money and they refused but they're consistently telling me that I need to send down the same information over and over and over I've sent it to them five times I sent the same information that they say that is not clear and they can't see it in at this. The next thing coming up with every possible excuse wanting my name my bank account all my information I provided everything they've requested okay these people are not worried about the money because they know they didn't send it okay and as much as you tell me that I need to be patient this is not about being patient this is be about being messed around if you look at my complaint and you look at all the other complaints in the wrong line in regards to the second solve that months later well it's because the money sits in their account collecting interest while they sit here playing games so please try and take the time to investigate it before you send me any more automated messages telling me to be patient this is not a matter of patience this is a matter of being fair play I Won that money fairly I didn't use their bonuses I didn't use any of theirs free spins or any of their promotions and because I did not and I won this money fairly to them they get nothing out of it the $20 that I put in I get back plus I get $582 on top of it for winning I'm sorry I didn't know it was a bad thing to win against a casino over and over and over they want me to produce evidence that I didn't receive the money which I have done I've also just so you're aware contacted the FBI in regards to International fraud on the internet and I sent all the information to them as well so if they can read it and they understand what's happening how come you can't and if you don't want to help me then don't but don't send me automated messages to asking me to be patient when it shouldn't take what were 10 11 days in now when they guaranteed it would take 2 to 3 days they sent me emails telling me your money is on its way if it's not there in 72 hours we will investigate and get it to you as quickly as possible they didn't start investigating this until Monday which was 7 days after I won the money not 72 hours so before you go passing judgement on who should be patient how about you look in the who's breaking the law and who's playing fair and who's not on top of the odds changing so drastically where one day I'm winning $150 to $250 under a hat on a slot machine where the next day I can't win anything over a dollar and they're able to do this because there's no way to contact them if you send them emails they legitimately just send you an automated message saying we received your message and somebody be back to you shortly yet I've gone to two and a half days without hearing anything and I've asked him several times to produce proof that they sent money to me and they refused they refuse to do anything so at this point in time please don't ask me to be patient I'm asking you to please contact them because there's more to this than meets the eye thank you for your time

Hi Madmanrc,

No, you clearly don't understand what I'm telling you.

You are jumping to wild conclusions based on what is a fairly run-of-the-mill payment delay. At this very early stage there's no grounds to start claiming that this is any more than a mundane payment delay that will be resolve given a little time.

And as to your frankly inappropriate demand not to send you any more "automated messages telling [you] to be patient", I'll remind you that this is a free service and that we are under no obligation to do anything to help you. If you are unhappy with the guidance we provide you are free to take your complaint elsewhere. Otherwise keep you communications polite and respectful. We haven't done anything to you and won't bear the brunt of your frustrations.

Finally your assertions about the "odds changing" are simply fundamentally wrong. As you state, you've been playing slots games. Slots games are what are known as "high variance". This means that they have rare big wins which are balanced out by long periods of losses. Dunder Casino run on the iGaming Cloud platform. They don't have any control over the settings of their games. Further to this, even iGaming Cloud likely do not control the settings of the games you played as the vast majority of games on the market today have standard settings (the same at every casino you see them at) which are controlled by the software provider.

So, in short, you do need to be patient and you need to calm down with your wilder claims. I will contact them but your account of events does not lead me to believe that this is likely to be any more than a delay that will get rectified.

ThePOGG

Hi Madmanrc,

I've spoken to the operator about this issue.

Their investigations show that they processed your withdrawals were processed on the days they were requested (9th/10th of Sep). Their payment process transferred your payment within 24 hours of that. They inform us that they've requested bank statements from you to show that this transaction did not arrive but have not received them. If you could send these through to the operator and let us know once you've done so I'll follow-up with them and see what we can find out.

Thanks,

ThePOGG

This player has once again chosen to send through communications to this service that are of a disparaging nature, indicating that they have questions regarding our independence and work ethic and going so far as to look to coerce us by threatening to post negative reviews of this service.

As iterated about, this is a free service and we are under no obligation to any player to do anything. We offer our help - and are happy to do so - as a goodwill gesture to assist players generally ensure that they receive fair treatment. Goodwill has limits however and we will not be disparaged by people looking to make use of our goodwill nor will we be threatened or intimidated into taking action or supporting either party. We do not accept this behaviour from operators and nor will we accept it from players.

Given their behaviour this player should consider themselves permanently banned from future use of this complaint service. Our involvement in this case has now been terminated.

ThePOGG