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Generation VIP - Bad practice

Ruling

Resolved - Generation VIP Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Generation VIP Casino Review.

Player's Complaint

 

I have tried multiple times to communicate with this website as too my cash out and keep being lied to or made to do additional things to get my money. They won’t pay me out because after providing Id etc they have decided they want my bank statements which I have agreed with them wasn’t appropriate after I had junk through their many hoops already. I also believe they act illegally charging in deposits and withdrawls

 

Read the casino review

7 Responses

User icon
ThePOGG
January 14, 2021

Hi mrchipp83 - welcome to ThePOGG.com!

Proof of address/source of funds is a perfectly ordinary check that you would need to comply with before we could do anything to assist you.

Once you have provided your bank statement, feel free to let us know if you are still experiencing issues.

Thanks,

ThePOGG

User icon
mrchipp83
January 14, 2021

They have closed my account now by themselves I have reached out to contact them but I never hear back. I told them I would be closing my account after it had been resolved not before. I have wasted many hours chasing them to no avail.

User icon
ThePOGG
January 24, 2021

Hi mrchipp83,

Have you complied with all the KYC requests?

Thanks,

ThePOGG

User icon
mrchipp83
January 24, 2021

I’ve done everything requested of me. I keep being asked to be patient and my documents are being reviewed. Everything I get back is generic or just asks me to wait. As this account has been closed by them not myself I cannot view any updates without emailing them. I’m staggered that I’m still having to wait this long and I’ve told them that it is now affecting my mental health with all the chasing i have to do with nothing back from them.

User icon
ThePOGG
April 11, 2021

Hi mrchipp83,

Our understanding is that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
April 18, 2021

Hi mrchipp83,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 25, 2021

Hi mrchipp83,

If we haven't heard from you by Friday the 7th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

mrchipp83 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Generation VIP
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 14, 2021

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