GSlot – is taking a very long time to verify and withholding a withdrawal.
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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My account has been in the verification stage for over a week and now they wont pay out my 2nd withdrawl of 2,000.00. They are asking for a proof of payment on 1 exact payment on Feb 26th which I've showed them on numerous emails and chat pictures. I deposited 100 via interac e transfer on feb 26th and I still have the receipt for it which I showed them and I showed them my bank account with the transaction. I was told to "contact" my bank to get some kind of paper idk what and neither did my bank. I've made a succesful withdrawl from gslot last week but now things seem to have changed. I really like their casino and I wish to be a long time player/customer.
The paper/proof they want doesn't exist has told by my bank and by gigadet. I was told by both CIBC and gigadet that my receipt showing my name, the date of the transaction and how much the transaction was for should be more than sufficient in this case.
I've got emails, screenshots and proof that I have made every type of effort to get this resolved and I've gave them everything they could have asked for.
The other problem is I tried to verify my account with them over 5 days ago before I even won any money and before my 1st withdrawl. It all just sat pending for days and days untill i requested a withdrawal then i was asked to give a paper stating my name, the date, the amount. If anyone banks at cibc they know that it doesnt show times and names. Its the main reason I kept the gigadet receipt that has all the info on it and I'm more than happy to give my banking info again to cross check.
I want to be a long time player to gslot. I'll prolly end up giving it back but I'd love the confidence to be able to cash out when I want. If they want to guide me on how to get the piece of paper they are after id be more than happy to oblige.
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