Hello Casino - Not paying money

Hi ojalfinland - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before going further I need to be clear about what we can and cannot do for you.

We cannot - and will not - look to pressure an operator to reopen any account that they have closed on the basis of concerns about a player's welfare. The operator are a private business, entirely within their rights to deny custom to any individual and have both a moral and legal responsibility to act if they feel that a player may be at risk from accessing their service.

We can look into any unpaid balance that existed at the point of the account closure.

Please quote the last response you have received from the operator about this issue.

Thanks,

ThePOGG

Hi ojalfinland,

I'm following-up on the above?

Thanks,

ThePOGG

"Hey (Myname)

Username: (My username)

I hope you had nice evening.

We need you to sent us bank statement from days 1.12.2021-21.12.2021, because of deposits 3000+1000 to your playing account. "

Hi ojalfinland,

Please forward on the bank statements you have sent to the operator to meet this request to [email protected].

Thanks,

ThePOGG

Hi ojalfinland,

I'm following-up on the above?

Thanks,

ThePOGG

Hi ojalfinland,

If we haven't heard from you by Friday the 15th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG