Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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At 22:43:06 on 09/04/23 i placed a bet of the value of £149.19 on Kiekko-Espoo to beat Jokipojat Joensuu in the Mestis league of Finland Ice Hockey. The return if this went through would be £693.73. The first screenshot clearly shows my successful stake of that value, on Kiekko-Espoo, where it says in the market ‘Winner (Incl.OT): Kiekko-Espoo.’ The bet transaction number is: 3389160
They did in fact win, 3-2, which I have also attached a photo of. However, when I went to my bets to see if my money had come through, it said my bet had settled as a loss. To my horror, it also said in my ‘market,’ which previously had said Kiekko-Espoo, that I had placed a bet for the other team, Jokipojat Joensuu. I though I had done something wrong, but to my delight remembered I had taken a screenshot of my bet the previous day. I have attached the finalised bet as well, stating I had lost and betted on the team which clearly I did not. This is a lot of money, and as a result will not drop this. I hope this can get settled quickly, with my winnings fairly rewarded to me.
I contacted customer support, who were very helpful and said they would escalate it for me. Within 5 minutes, they came back saying that the bet had been settled correctly (shown in the attached photo), and contact live chat for anymore questions. As a result, I did this, and so far the nice person on live chat has reaffirmed this escalation, as I told them that I would contact legal advice if necessary.
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Hey Spin - Havent received my winnings
Posted by bruno1892
April 11, 2023
bruno1892 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 11, 2023