– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

HeySpin - unable to withdraw, account blocked.


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Hey Spins Casino Review.

Player's Complaint

I signed up on 22.11.22 and deposited £1,000. I won £10,815. When I tried to initiate the withdrawal my account was blocked. I did not accept any bonuses.

I have tried to contact them, even by opening another account which was also blocked.

Please help.

Read the casino review

4 Responses

User icon
November 26, 2022

Hi mantaray1982 - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 9th of December let us know and we'll contact the operator on your behalf.



User icon
November 26, 2022

Hi mantaray1982,

Thank you for your email informing us that this complaint is no longer necessary. It is appreciated :)


User icon
November 26, 2022

Despite website and communication issues, they duly paid the very large win!

User icon
November 30, 2022

Hi mantaray1982,

That's absolutely fantastic to hear! Congratulations :)


Leave a Reply

You must be logged in to post a comment.


mantaray1982 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hey Spin
  • United Kingdom Gambling Commission
  • Malta Gaming Authority

November 24, 2022

United States country flag