Hopa - Delayed payout & lack of communication

Hi joecatch0 - welcome to ThePOGG.com!

I'll contact Hopa and see what we can find out for you.

Thanks,

ThePOGG

Hi joecatch0,

I've spoken to Hopa casino about this issue. Apparently they've emailed you multiple times on your hotmail.com email address to request you provide the necessary documents to verify your account and they have not had any response.

I need you to email copies of a passport or driving license and a utility bill/bank statement that has been posted to your address within the 3 months and to Hopa and once you've done that to let us know and I'll follow-up with the operator.

Thanks,

ThePOGG

I had a phone call today - this is the first time I have knowingly been requested to supply these proofs of identification.

Any emails sent must have been classified as spam and deleted. I have never received any replys to my emails.

I uploaded pictures of my bank card, driving licence and council tax bill this evening.

I’m hoping that this will bow result in the release of funds.

Thanks for your assistance.

Hi joecatch0,

I'll hold this complaint open until you confirm receipt of your funds.

Thanks,

ThePOGG

I haven’t heard anything more from Hopa, but I have today requested cash outs for a total of £100.

According to their procedures this should be processed within 48 hours.

I’ll let you know if it’s not cleared by then.

Hi joecatch0,

Can you confirm whether you've received your funds?

Thanks,

ThePOGG

Hi joecatch0,

I'm following-up on the above?

Thanks,

ThePOGG

Thanks - yes got my bank statement now, and can confirm I have received payout. Many thanks for your assistance [EDIT]

Hi joecatch0,

Thank you for confirming you have received your payment. It is appreciated!!

ThePOGG