Resolved - Both the submitting complainant and Hopa Casino have informed us that this issue has been resolved and the player has received their funds.
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Hy, I have an account with hopa for a while now, and today I logged in normally, had over 1000€ in my account, and then a few hours later my account was suspended and I received this email:
We would like to inform you that your account has come to our attention due to discrepancies identified during our regular security checks.
As a result of the investigation conducted into this matter, we have taken the following action on Hopa account;
• All pending wins have been voided
• The account with [brand.name] permanently suspended
We must further advise you that the business relationship between us has ended, please refrain from opening any new accounts with us this also means using amended details or alias. Any new accounts located will also have the above action taken
You are their ADR so I am hopping you can help me with this. I contacted them on live chat that they can close my account if they want but that I want to receive the money i have in my account, as I did not use any bonuses, did nothing wrong and I was told that all my funds have been voided. Now they can void my pending bets, but they can not void my settled bets from a week ago that I placed with them normally, and steal all of my money. I also have an account with them with karamba and betiton, again I used no bonuses with any of them, I just used them normally for betting, and I received the same email from them as well. They are all owned by the same group, but nobody says that it is forbiden to open accounts with a few of them as they have over 50 sites. Now they have over 3300€ of my money on these 3 sites, and all I want is to receive the money I have with them back. I got no explanations of what I have supposedly done wrong, I used no bonuses ever, and I did nothing to cheat, I just placed bets from 10-25€ with them on the markets they are offering. I hope you can help me with this and warn other players what is happening here.
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laurica123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 30, 2021