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Hopa - withdawal problems
Ruling
Resolved - Both the submitting complainant and Hopa Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
Hello, I have been waiting for a neteller withdrawal for 3 weeks, I have submitted all of the documents they requested 3 weeks ago, and they simply do not process my withdrawal. They keep on saying they will process it and they are doing security checks on my account, that has been going on for 3 weeks, while they do not pay out my winnings. Players should be warned about this. thank you for your help
4 Responses
Hi kubasar,
Our understanding is that you have now been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
hello, yes I managed to get my money after 3 weeks, thank you very much for your help, you are great. thank you again and have a nice day
Hi kubasar,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
kubasar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hopa
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Aspire Global International Ltd
November 21, 2020
Hi kubasar - welcome back.
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG