Jonny Jackpot - cancelled 4600$ winning

Hi wtf,

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If you have breached the maximum allowed be term while playing with a bonus the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

All we can suggest is that you ensure you read and adhere to the terms associated with any promotion you claim in future.

Sorry we could not be of more help.

ThePOGG

Even if my bonus was indicated zero ?

Even if im sure to don’t have see this condition?

That’s unbelievable that jonnyjackpot don’t block or show message before we spin more than 5$ if doing this will cancelled all winning! I can certified that never I was intended to breach !! For me it is clear that if they don’t pay my winning or make an arrangement with me that is a stratégie to cancelled winnings! I never breach any rules in life .. look like it is good strategy for them !

When you don’t want players do something .. it’s very easy for them to block or pop up an avertissement .. except if it is want they want ....

I really hope we can find arrangement to solve this case!

If this condition were clearly announced, i would NEVER bet more than 5$ .

Hi clacou1979x,

Being very familiar with this group of operators and their terms and conditions, if you have not seen this condition it is because you have not read the terms and conditions associated with the bonus fully. The term has been present for years, as it is at almost all other online gambling operators. And no regulatory current requires this type of term to be enforced automatically.

Sorry we cannot be of further help,

ThePOGG