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Jonny Jackpot - cancelled 4600$ winning


Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Jonny Jackpot Casino Review.

Player's Complaint

I unfortunately accepted the bonus with my 30$ deposit .. play for hours. Bet little amount all time long.. my bonus was Indicated 0 and the amount avalaible to withdraw was the entire amount. I have played few bet at 8$ and almost lost all my winning.. but luck come back and I continue playing and won big amount many hours later. I withdraw 4600$ and send my documents. 3 days days .. I received an email frome Jonny jackpot tell me this : Your account has been found to be in breach of the Promotional Terms:

Clause: The maximum bet allowed while the Bonus is in play is CAD 5. Should You bet higher than this while the bonus is in play, the Casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been canceled, your winnings have been confiscated and your deposit of CAD 230 has been returned to your gaming account.

I’m really on chock !! Never never though a casino have right to do something like that!!

If you can help me I should be verry grateful ! I’m desperate !!

I give you all access to check my account.

Read the casino review

3 Responses

User icon
December 13, 2020

Hi wtf,

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If you have breached the maximum allowed be term while playing with a bonus the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

All we can suggest is that you ensure you read and adhere to the terms associated with any promotion you claim in future.

Sorry we could not be of more help.


User icon
December 18, 2020

Even if my bonus was indicated zero ?

Even if im sure to don’t have see this condition?

That’s unbelievable that jonnyjackpot don’t block or show message before we spin more than 5$ if doing this will cancelled all winning! I can certified that never I was intended to breach !! For me it is clear that if they don’t pay my winning or make an arrangement with me that is a stratégie to cancelled winnings! I never breach any rules in life .. look like it is good strategy for them !

When you don’t want players do something .. it’s very easy for them to block or pop up an avertissement .. except if it is want they want ....

I really hope we can find arrangement to solve this case!

If this condition were clearly announced, i would NEVER bet more than 5$ .

User icon
December 20, 2020

Hi clacou1979x,

Being very familiar with this group of operators and their terms and conditions, if you have not seen this condition it is because you have not read the terms and conditions associated with the bonus fully. The term has been present for years, as it is at almost all other online gambling operators. And no regulatory current requires this type of term to be enforced automatically.

Sorry we cannot be of further help,


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clacou1979x consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

December 13, 2020

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