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Jonny Jackpot - slow payout
Ruling
Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume they have managed to resolve their issue without our help.
Read our Jonny Jackpot Casino Review.
Player's Complaint
I have been waiting 11 days for my payout. the account has been blocked and i have submitted a complaint and spoken to support every day, and keep being told to be patient and they will be in touch. 11 days later and no reason why no payment and have been fobbed off 11 days in a row with the weekend coming up and no payouts over the weekend. their site boasts 2 days for payouts. i want answers
4 Responses
Hi nards09,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi nards09,
I'm following-up on the above?
Thanks,
ThePOGG
Hi nards09,
If we haven't heard from you by Friday the 20th of December I will assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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Agreement
Nards09 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Jonny Jackpot
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
November 20, 2019
Hi nards09 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG