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Jonny Jackpot - Taking Cash winnings - AVOID


Declined - This complaint is being addressed by another ADR. As such we will take no further part in the management of this claim.

Read our Jonny Jackpot Casino Review.

Player's Complaint

I signed up to jonny jackpot without any issues They were happy to take my £400. I won a little over £5000 on a bonus round with my cash and withdrew a total of £5359, all of which was from my cash balance. I received an email a few hours later stating I had broken a large portion of terms. Nothing specific. I am certain that I did not break any of the terms in question and winning with cash means I couldn't break any of their bonus terms even. I am very unhappy with their abuse of terms and would not recommend anyone to play on any white hat gaming platform.

Read the casino review

4 Responses

User icon
May 4, 2020

Hi edwin23tha - welcome to!

Specifically which terms do the operator state you have breached?



User icon
May 5, 2020

After reviewing your account we would like to bring your attention to Terms 14.1, 14.2, 14.3 ii of the General Terms and Conditions: 14.1 We have a zero-tolerance policy towards bonus abuse, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from accounts that we suspect are involved in such activities or behaviours.

Examples of such activities or behaviours are outlined in clause 14.3 below. 14.2 We reserve the right to review transaction records and logs at our discretion from time to time. You hereby consent in advance to the same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that are (a) promotional abuse; and/or (b) irregular play; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the website and/or block your account and any other accounts you may have on our network. 14.3 Examples of promotional abuse and/or irregular play (otherwise known as promotional play restrictions): ii) There is any evidence of a series of wagers placed by a customer or group of customers (e.g. Where common wagering patterns across the same have been identified across accounts to take advantage of an offer), which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.

User icon
May 15, 2020

Hello. Do you have an update regarding my complaint?

User icon
May 22, 2020

Hi edwin23tha,

Jonny Jackpot inform us that you have already lodged your complaint with their UK ADR eCOGRA. As such we will be stepping back from this issue to allow eCOGRA to manage the claim.



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edwin23tha consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

May 4, 2020

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