ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Jonny Jackpot - Withdraw

Ruling

Resolved - Jonny Jackpot Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Jonny Jackpot Casino Review.

Player's Complaint

MGA told me to contact to you! Hi there. i have an issue about jonnyjackpot casino. My withdraw request has been in progress soon 1 month. They cant tell me where is the issue. I have sended all documents. I did chance my adress becose i moved tough. But that is correct in my account allready. I have been contancting customer support allmost every day, and the answer is allways the same that security guys will be in contact soon. So i need to ask from you about it, where is the issue?

Read the casino review

4 Responses

User icon
ThePOGG
November 6, 2020

Hi tarmoliini - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 25, 2020

Hi tarmoliini,

Jonny Jackpot inform us that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 2, 2020

Hi tarmoliini,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi tarmoliini,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

tarmoliini consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jonny Jackpot
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

November 6, 2020

United States country flag