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Resolved - Jonny Jackpot Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Jonny Jackpot Casino Review.
MGA told me to contact to you! Hi there. i have an issue about jonnyjackpot casino. My withdraw request has been in progress soon 1 month. They cant tell me where is the issue. I have sended all documents. I did chance my adress becose i moved tough. But that is correct in my account allready. I have been contancting customer support allmost every day, and the answer is allways the same that security guys will be in contact soon. So i need to ask from you about it, where is the issue?
Hi tarmoliini,
Jonny Jackpot inform us that you have now been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi tarmoliini,
I'm following-up on the above?
Thanks,
ThePOGG
Hi tarmoliini,
If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Jonny Jackpot - Withdraw
Posted by tarmoliini
November 6, 2020
tarmoliini consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 6, 2020
Hi tarmoliini - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG