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Jungle reels - withdrawal problems

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Jungle Reels Casino Review.

Player's Complaint

I am fully verified customer and I am unable to withdraw my balance.

Customer service is very poor and very slow to respond.

Read the casino review

3 Responses

User icon
thepogg
May 28, 2022

Hi Benny20222 - welcome to ThePOGG.com!

Firstly - there is no such thing as a "fully verified" account. Verification requirements change over time and the operator will be required to conduct different checks at different stages.

What reason has the operator given for refusing to process your withdrawal?

Thanks,

ThePOGG

User icon
thepogg
June 4, 2022

Hi Benny20222,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
June 11, 2022

Hi Benny20222,

If we haven't heard from you by Friday the 25th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Benny20222 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jungle Reels
  • United Kingdom Gambling Commission
  • Alderney Gambling Control Commission
  • Jumpman Gaming Limited

May 24, 2022

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